TERRY CAVALLARO

terrytcavallaro@yahoo.com t 201-673-3577

 

 

IBM BLUEWORKS LIVE / BPM MANAGER

 

A business process management professional actively looking for a consulting role. Former Andersen Consultant. Well versed in IBM BPM, iGrafx, VersionOne, Agile, Clarity, and other technologies. Comfortable talking at all levels of leadership and has held P&L responsibility. Military Veteran of the United States Navy. Very savvy with IBM Blueworks Live and its integration with IBM Process Designer. Learned all IBM BPM Suite of Tools through classroom and on-the-job training. Prefer Corp-to-Corp contracts.

 

Highlighted strengths and BPM training:

 

·   IBM Blueworks Live (Process Discovery) ·   IBM Process Designer (Process Diagramming) ·   IBM Integration Developer (Service Integration) ·   IBM Business Monitor (Activity Monitoring) ·   IBM Operational Decision Manager (Decisions)

·   iGrafx (Enterprise Modeling and Process Management) ·   Six Sigma Black Belt (Process Streamlining) ·   VersionOne (Agile Development) ·   Agile Product Manager / SCRUM Master (Direction/Planning) ·   .NET and  jqWidgets (Web Front-End Development)

 

BPM & LEADERSHIP SUMMARY

 

§    Enterprise BPM. Directly involved in the stand-up of a new IBM BPM environment. Trained in IBM BPM software. Managed BPM projects and created the first end-to-end BPM methodology. Functioned as a BPM Manager, Product Owner, and SCRUM Master. Setup VersionOne and included Release Planning, Product Planning, and Sprint Planning. Tracked budgets and approved timesheets of onshore/offshore staff. Interviewed stakeholders and captured top-notch, comprehensive process diagrams using IBM Blueworks Live with Playbacks.

§    IT Leadership. 20 years of IT leadership experience. Well-versed in creating 3-5 year strategic plans, selling solutions to C-level leadership, evaluating vendors/software/hardware, hiring the right staff, and tracking budgets. Have mentored/coached IT leaders countless times and am now seeking a suitable leadership role that can take advantage of my knowledge and experience.

 

FORMAL TRAINING

IBM Blueworks Live (BWL) 2014 – Trained by IBM’s Global Knowledge Partner + Bruce Silver

IBM Business Process Manager (BPM) 2014 – Trained by IBM’s Global Knowledge Partner

IBM Business Activity Monitoring (BAM) 2014 – Trained by IBM’s Global Knowledge Partner

IBM Operational Decision Manager (ODM) 2014 – Trained by IBM’s Global Knowledge Partner

IBM Integration Designer (IID) 2014 – Trained by IBM’s Global Knowledge Partner

Consulting Regional Practice Management

Samurai Selling, Accenture

Professional Sales Techniques, Accenture

Leadership Training, Accenture

EXPERIENCE DEPTH

 

·   BPM Office Director. Held Profit & Loss responsibility over an IT consulting office for New York firm

·   BPM Tools. Obtained $30K worth of hands-on training using IBM BPM products for enterprise process management

·   BPM Frameworks. Familiar with BPM, ASP.NET, and other leading edge development frameworks

·   BPMN. Solid usage of all BPMN elements. Developed templates/examples on best practices, events usage, etc.

·   Multi-Business Unit Leadership. Led multiple business units within IT. Coached IT Directors and Managers

·   Global Reach. Led up to 48 personnel in the development of a global software deployment connecting 3 continents

·   Strategic Planning. Comfortable creating 3-5 year IT strategic plans. Structured and very task-driven.

·   Software Development. Functioned in all SDLC roles (from development thru production support)

·   Influencer. Trained to influence others to make solid business decisions (training from Accenture)

·   Liaison. Functioned as an effective liaison between business and IT. Training in Samurai selling techniques.

·   Vendor Management. Evaluated vendors for software solutions and professional service engagements

·   Staffing. Hired, mentored, and coached staff and IT leaders to increase IT service quality

·   Budgeting and Forecasting. Tracked budgets. Created forecasts. Created high-level, budgetary, and detailed estimates

·   Methodologies. Familiar with multiple methodologies related to project management and software development

·   Disaster Recovery. Oversaw the setup and maintenance of a disaster recovery center on a separate power grid

 

EDUCATION

Bachelor of Science in Computer Science, Minor in Business Administration, Wright State University

 

SECURITY CLEARANCE

Secret, United States Navy (1987-2012)

 

AWARDS & CERTIFICATIONS

Six Sigma Black Belt Certified

Honorable Discharge, United States Navy (8 years of service)

 

BOARDS / MEMBERSHIPS

Secretary, Kawasaki Disease Fund Board, 2009

Chairman, Technology Advisory Board – City of Anna, TX, 2005

 

 

LEADERSHIP EXPERIENCE

 

·               BPM Consultant, Collabera (JPMorgan Chase) (Setup strategic BPM Office – leveraged BPMN)

·               IT Manager, Humana (oversaw BPM projects and onshore/offshore consultants)

·               IT Performance Metrics SME, Government Contractor, Agilex, Inc. (process dashboards for USPS Executives)

·               Consultant, SAIC (led government process improvement projects)

·               Director, Cavallaro Consulting Inc. (led business upstart, marketing, sales)

·               Development Manager, Trinity Industries (led custom software development team)

·               Business Applications Manager, Advocare Intl. (led 3 business units in IT)

·         Regional Business Development/Solutions Engineer, Information Architects (led software demos, marketing)

·               Regional Practice Manager/Business Development, Prolifics Inc. (led startup regional office)

·         Assistant Vice President, ABN AMRO Inc. (led global project teams and coached managers)

·         Assistant Vice President, Bankers Trust Company (led global IT projects)

·               Project Leader, Marsh & McLennan Inc. New York, NY (led national-reaching development team)

·               Consultant, Accenture (led 130 developers in a government project)

·               UNITED STATES NAVY (led training efforts)

 

 

Short Summary of Technical experience:

Development: IBM BPM, BPMN, iGrafx, ASP.NET, Detailed Design Documentation, Dashboard Development, Configuration Management of all environments, WebMatrix

UAT: System Integration Testing setup and test execution, User Acceptance Testing setup and test execution

PROD: Software Deployment, Performance Metrics, Measurement, and Benchmarking

Post-PROD: Production Support, Data Center Operations, Paging Systems, Disaster Recovery, Hardware Upgrades

Management/Leadership: Clarity, VersionOne, Agile, MS Project, Six Sigma

 

 

Very familiar with the following industries:

	Banking Direct Sales Consulting	Government Health Care Insurance		Professional Services Software Supply Chain		Telecommunications Transportation Information Technology (IT)

 

 

DETAILED EXPERIENCE

 

BPM Consultant, Collabera (Client: JPMorgan Chase) (current engagement) New York, NY

Publicly held financial services firm

 

·               Co-facilitated the startup of a BPM Center of Excellence (CoE). Designed governance framework and best practices of BPM and BPMN usage. Functioned as the iGrafx Administrator. Functioned as the SCRUM Master and project manager.

·               Built BPMN diagram training material for organization-wide adoption.

·               Designed strategic and operational model templates using iGrafx enterprise modeler and process designer. Taught team members how to tie processes to lines of business and the strategic goals and measures.

 

IT Manager, Humana (June 2012-15) Louisville, KY

Publicly held healthcare firm

 

·               Managed 13 onshore/offshore staff from TCS, Syntel, and Cognizant. Fixed a troubled agile development team.

·               Trained in all IBM BPM products (including BPMN). Functioned as a Product Owner and SCRUM Master. Led IBM Blueworks Live client interviews and worked with the development team to perform playbacks on workflow so it was executable ready. Created a custom end-to-end BPM development methodology which included estimations and playbacks.

·               Formally trained in the IBM BPM 8.5 suite including REST, Coaches, Blueworks Live, BPDs, Process Designer, BAM, IID, and ODM. Familiar with SOA and Java integration at the UI layer.

·               Wrote the end-to-end BPM Methodology which included estimation and playback development.

·               Started and headed the largest knowledge exchange group in the firm. Gave training to 95 people on Six Sigma.

·               Exposed to Sparx for enterprise architecture process diagramming.

 

IT Performance Metrics SME, Government Contractor Agilex (Feb. – June 2012) Chantilly, VA

Publicly held professional services firm focused on government support

 

·               Worked with top Executives at the US Postal Service Headquarters in Washington DC to design effective BPM performance-based executive dashboards in order for leaders to make informed decisions to improve the health of their core operation, projects, applications, and business processes.

·               Applied Six Sigma Black Belt techniques and improved business processes and determined root causes to existing process issues. Assisted in the management of Agile-based projects and functioned as a SCRUM Master.

 

Consultant, SAIC (June 2009 – Feb 2012) Fort Knox, KY and Alexandria, VA

Publicly held professional services firm focused on government support

 

·               Developed an application providing leadership with instant visibility, executive reporting, and performance metrics of projects related to IBM BPM WebSphere Enterprise Services Bus (ESB) technology.

·               Provided enterprise operational improvement input to the Six Sigma Program Champion. Incorporated major process improvements related to service request management for increased customer service, software tracking and alert management to avoid expiration and compliance issues.

 

Director, Business Owner, Cavallaro Consulting Inc (April 2006 – June 2009) Dallas, TX

Privately held professional six sigma services firm focused on eliminating delays, waste, and defects from businesses

 

·               Client: Woodmen of the World (Dec 2007 – Dec 2008)

·        Followed the Six Sigma DMAIC methodology and built a solution to streamline the core operational performance of an insurance client which resulted in an estimated $5-8M in quantified benefits (with a performance gain from 4,000 to 6,500+ certificates processed monthly.

·        Surveyed stakeholders. Documented AS-IS process flows, performance metrics, and software usage and created simulations for TO-BE strategic and tactical improvements. Posted process flows on the wall which rose company awareness on how complicated their core operational processes had become. This, in-turn, prompted executive board members to request a deep analysis to improve customer service.

·        Taught Process Mapping techniques using MS Visio to various business users. Coached and mentored senior business managers on project management software and Six Sigma practices.

·        Studied IBM FileNet Enterprise Content Management, IBM Business Activity Monitoring, IBM Business Process Management, and an ILOG Business Rules Engine as a viable solution to address the many business problems faced by the client.

 

·               Client: United States Army / TAC Worldwide (May 2006 – Dec 2007)

·        Led the development of a top-notch, world-class .NET 2.0 custom software product which served 18 functional areas for a US Army installation.

·        Evaluated staffing levels, equipment usage, and software usage and designed and developed a fast, easy-to-use system leveraging state of the art bar coding technology (and potentially RFID) to increase the traceability of personal effects.

·        Hands-on involvement and team member coaching to create: workflow diagrams, performance metrics, software design, database design, software configuration management, and quality assurance testing.

 

·               Client: Wells Fargo Bank (Apr 2006)

·        Assessed the in-effectiveness of an entire IT business unit at Wells Fargo Financial and suggested improvements to reduce the impact of losing over $1M an hour when software products or systems go down. Created a comprehensive assessment document which addressed the initial symptoms of degraded throughput of software changes, quality issues, and unclear ownership and accountability within the organization.

 

Development Manager, Trinity Industries (2004 – 2006) Dallas, TX

$2.9B organization manufacturing and leasing railcars to global customers

 

·               Managed a 5-person BPM software development team and delivered an online Executive dashboard to track railcar usage. Adhered to Sarbanes-Oxley (SOX) requirements and various audit controls. Reduced electronic invoicing time 800% by designing a streamlined process to automate the generation of invoices.

 

Business Applications Manager, Advocare Intl., (2002 – 2004) Dallas, TX

Privately held company in the direct sales industry offering over 125 nutritional supplement, skincare, and sports performance products

 

·               Managed 3 key IT business groups: BPM Group, Oracle Applications Group, and the Custom Software Systems Group

·               Implemented Oracle ERP solutions to improve corporate business processes. Saved the company over $100,000 per year by making process improvement changes in the distribution area.

·               Studied order fulfillment and manufacturing processes including: receiving, induction, picking, reconciliation, packing, quality control, inventory control, and shipping. Drastically improved convention center inventory distribution processes during outbound and inbound logistics. Reduced teardown time at conventions by at least 4 hours and dramatically reduced staffing levels.

 

 

Business Development/Solutions Engineer, Information Architects (2000-2001) Chicago, IL and Dallas, TX

Publicly traded software products and consulting firm

 

·               Devised software solutions and gave presentations to C-level executives. Expanded client base in the Midwest and Southern regions of the USA. Enhanced sales process and applied project management and samurai selling techniques “dramatizing” the client’s business pain. Presented customized solutions to C-level executives.

Regional Practice Manager – Midwest Region, Prolifics Inc., Chicago, IL (1999-2000)

Privately held company solving business problems with technology solutions since 1978 (offices throughout North America and Europe)

 

·               Carried full P&L responsibility of an office in Chicago. Increased gross revenue over $1,400,000 in less than a year after taking over an under-performing office. Hired staff, changed the office location (to save money) and conducted business development activities which resulted in the effective presentation of problem solving business proposals.

 

Assistant Vice President ABN AMRO Inc. (1997-1999) Chicago, IL

A prominent banking group - ranked eighth in Europe and seventeenth in the world on tier 1 capital, with over 3,500 branches, a staff of 111,000 and total assets of EUR 597.7 billion. The largest foreign bank located in the United States.

 

·               Led a 15-person team to configure a PMO tool called Artemis Views to a 2000 person IT organization. Configured TrackView, ProjectView, and GlobalView modules. Provided the CIO and the entire North American IT organization the ability to prioritize/change timelines, costs, and resource allocations. Coordinated the activities of up to 48 people.

 

Assistant Vice President, Bankers Trust Company (1996-1997) New York, NY

A leading financial services provider offering investment banking to corporate and private clients

 

·               Delivered a $500K project providing worldwide access to bank subsidiary information.  Managed up to 15 people. Led meetings and coordinated deployment in London, England; Sydney, Australia; and New York City.

·               Implemented disaster recovery site for application continuity. Increased production support response time by 30%. Specialized in project management, change management, disaster recovery, application continuity, help desk training & support, end-user support, global application deployment, and application documentation.

 

Project Leader, Marsh & McLennan Inc. (1995-1996) New York, NY

World’s leading insurance firm serving clients in more than 100 countries offering risk management advice and insurance broking

 

·               Led the design and development of an insurance application call Global Broking System (GBS) which streamlined the process to send & receive documents between brokers and carriers.

 

Consultant, Accenture (Andersen Consulting L.L.P.), (1994-1995) Chicago, IL

The world’s leading provider of management and technology consulting services and solutions

 

·               Started out in Sales and was merged into the worldwide technology consulting organization. Played a significant role in implementing a $100M enterprise-wide child welfare system for the state of Texas. Recognized as a technical leader and joined the technical architecture team to develop model shell programming code which increased the productivity and efficiency of approximately 130 application developers by over 300%.

 

Sonar Technician, UNITED STATES NAVY, USS Scott DDG-995 (1986-1994)